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Search for courses based on delivery type, program area, or topic below, or find upcoming trainings in your state or territory. For more information on trainings from the National Highway Institute, contact us.

Course Description

Managing Highway Contract Claims: Analysis and Avoidance (Virtual Delivery of 134037A)

PROGRAM AREA: Construction and Maintenance
Instructor-led Training (ILT)Instructor-led Training (ILT)
Calendar Year
Host Price
16 Hours
1.5 Units
$800 Per Participant

TRAINING LEVEL: Intermediate

CLASS SIZE: Minimum: 20 Maximum: 32

NOTES:NHI-134037A - Managing Highway Contract Claims: Analysis and Avoidance is now offered on-line as a virtual course. A virtual instructor-led training provides 100% remote learning while ensuring participants have access to expert instructors, workshop activities, and engaging peer-to-peer discussions. Register today and learn the principles of managing highway contract claims in the convenience of your home and/or office anywhere in the country, remotely.


Construction contract claims are the result of the owner and the contractor being unable to come to agreement regarding an alleged change. Reducing or eliminating claims requires (1) a reduction in the number of potential changes, and (2) the implementation of practices that increase the likelihood of an owner and contractor resolving a dispute. This course provides the basic tools to address both elements of reducing or eliminating contract claims and has been updated to include an increased focus on claims avoidance with improved examples and additional best practices with state-specific activity.

In this course, participants first walk step-by-step through the evaluation of a contract claim, looking at each component. Separate course modules are devoted to these three components of a claim: entitlement, impact, and cost. The "Entitlement" module focuses on the contract and the proper interpretation of common contract clauses. The "Impacts" module focuses on delay and inefficiency--the two most difficult impacts to measure and, consequently, most difficult to resolve. The "Cost" module explores costs that can prove difficult for the project team to resolve.

Next, the participants identify and review best practices associated with successful dispute resolution. In addition, there is a module devoted solely to claims avoidance techniques and dispute resolution processes.

By completing this course, participants will have the opportunity to master techniques that can help them manage and avoid claims.

Register today to learn best practices associated with successful managing construction contract claims in the convenience of your home and/or office anywhere in the country, remotely. Sessions are typically held as half-day events over four days.


Upon completion of the course, participants will be able to:

  • Define common contract and construction management terms.
  • Identify the three parts of a claim.
  • Describe how to successfully evaluate change orders andpotential disputes to reduce negative consequences for the agency
  • Identify procedures and techniques for avoiding claims.


This an intermediate level course. It is designed specifically for State DOTs, but is also appropriate for LPOs and MPOs. It is a valuable course for contractors, design consultants, project managers, and attorneys involved in the evaluation, management, and resolution of disputes on highway construction projects.

If you have questions about this NHI training, please contact NHI at or 877.558.6873.


Start Date: 5/31/2022
End Date: 6/03/2022
Location: DELAND, FL
Local Coordinator: Tamii Chapman (321) 634-6118
5 Public Seats
$800 Per Participant
3 FHWA Seats

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Host this Course

The National Highway Institute (NHI) has been accredited as an Accredited Provider by the International Accreditation for Continuing Education and Training (IACET). In obtaining this accreditation, NHI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Accredited Provider status, NHI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.


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