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Course Description

Managing Highway Contract Claims: Analysis and Avoidance

PROGRAM AREA: Construction and Maintenance
Instructor-led Training (ILT)Instructor-led Training (ILT)
Calendar Year
Host Price
2.5 Days
1.5 Units
$225 Per Participant
2.5 Days
1.5 Units
$800 Per Participant

TRAINING LEVEL: Intermediate

CLASS SIZE: Minimum: 20 Maximum: 30


Construction contract claims are the result of the owner and the contractor being unable to come to agreement regarding an alleged change. Reducing or eliminating claims requires (1) a reduction in the number of potential changes, and (2) the implementation of practices that increase the likelihood of an owner and contractor resolving a dispute. This course provides the basic tools to address both elements of reducing or eliminating contract claims and has been updated to include an increased focus on claims avoidance with improved examples and additional best practices with state-specific activity.

In this course, participants first walk step-by-step through the evaluation of a contract claim, looking at each component. Separate course modules are devoted to these three components of a claim: entitlement, impact, and cost. The "Entitlement" module focuses on the contract and the proper interpretation of common contract clauses. The "Impacts" module focuses on delay and inefficiency--the two most difficult impacts to measure and, consequently, most difficult to resolve. The "Cost" module explores costs that can prove difficult for the project team to resolve.

Next, the participants identify and review best practices associated with successful dispute resolution. In addition, there is a module devoted solely to claims avoidance techniques and dispute resolution processes.

By completing this course, participants will have the opportunity to master techniques that can help them manage and avoid claims.


Upon completion of the course, participants will be able to:

  • The goal of the course is to introduce best practices in managing disputes so as to avoid claims on projects, handle claims that are filed, and resolve disputes fairly with a minimum expenditure of resources.
  • After completing this module, participants are able to:
  • Define common contract and construction management terms.
  • Identify the three parts of a claim.
  • Describe how to successfully evaluate change orders and potential disputes to reduce negative consequences for the agency.
  • Identify procedures and techniques for avoiding claims.


This an intermediate level course. It is designed specifically for State DOTs, but is also appropriate for LPOs and MPOs. It is a valuable course for contractors, design consultants, project managers, and attorneys involved in the evaluation, management, and resolution of disputes on highway construction projects.

If you have questions about this NHI training, please contact NHI at or 877.558.6873.


There are no sessions available. Sign up for session alerts to receive email alerts when sessions of this course are scheduled.

Host this Course

The National Highway Institute (NHI) has been accredited as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, NHI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Accredited Provider status, NHI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.


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