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Many of NHI Web-Based Training courses are currently off line to address required updates. Our technical team is diligently working to complete the updates and the updated courses will be posted as they become available. The high access/high priority courses are scheduled to become available by early Summer of 2021. Expect all other courses by late Summer of 2021. We will provide announcements as content becomes available. We apologize for any inconvenience this causes and we appreciate your selecting National Highway Institute for your training needs.

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Search for courses based on delivery type, program area, or topic below, or find upcoming trainings in your state or territory. For more information on trainings from the National Highway Institute, contact us.

Course Description

Conducting Effective Program Reviews

PROGRAM AREA: Business, Public Admin, and Quality
Instructor-led Training (ILT)Instructor-led Training (ILT)
Calendar Year
Host Price
2 Days
1.3 Units
$225 Per Participant
2 Days
1.3 Units
$500 Per Participant


CLASS SIZE: Minimum: 20 Maximum: 30

NOTES:This course was substantially updated in November 2017 to provide a more focused step-based approach to the program review process.


'Conducting Effective Program Reviews ' is a 2-Day Instructor-led Training (ILT) course offered by NHI, the authoritative source in transportation training.

To accomplish FHWA's Stewardship Mission, units at every level and in every program area need the expertise to (often jointly with partners) plan, design, and carry out reviews to ensure that operational processes are consistent with established standards and expectations, performing at the most effective and efficient level, and that best practices are captured and made available to units at all levels.

Building on FHWA experience and expertise gained through Program Reviews, Process Reviews, and Continuous Process Improvement Reviews, this two-day workshop provides instruction, consultation, and hands-on assistance in the methodology and tools for conducting program reviews that get results.

The course is organized around seven main lessons, which follow the seven steps of the program review process: 1) Establish Objectives, 2) Plan the Review, 3) Collect Data, 4) Analyze Data, 5) Develop Observations and Recommendations, 6) Write the Report and Communicate Results, and 7) Monitor Implementation of Recommendations.

This course was substantially updated in November 2017 to provide a more focused step-based approach to the program review process.

This course combines instructor presentation with group discussions and group activities. Participants take a written assessment at the end of the course.

Participants will take home a participant workbook containing ample background notes, plus the "Program Review Process Primer," which recaps the main points of each review process step.

To enroll in this Instructor-led Training course, click the 'View Sessions' button and click 'Add To Cart' next to your session choice. If there are no upcoming sessions, click 'Sign Up for Session Alerts.'

Any organization can host this course. To host this course and bring training to your organization, click the 'Host this Course' button.


Upon completion of the course, participants will be able to:

  • Discuss the purpose of program reviews
  • Develop a Charter, including review objectives
  • Develop a Review Plan, including the steps for data collection
  • Collect and document the appropriate review data
  • Select and employ data analysis tools to interpret and present review data
  • Develop an effective observation and link it to an objective and recommendation
  • Write a program Review Report and conduct an effective close-out meeting
  • Use the Review Response Tracker to monitor the implementation of recommendations


The target audience for this Instructor-led Training course includes FHWA staff who participate in and/or lead program or process reviews. As such, the target staff will primarily come from the division offices, but may include staff from FHWA headquarters, State DOTs, or the Resource Centers (RC).

If you have questions about this NHI training, please contact NHI at or 877.558.6873.


There are no sessions available. Sign up for session alerts to receive email alerts when sessions of this course are scheduled.

Host this Course

The National Highway Institute (NHI) has been accredited as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, NHI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Accredited Provider status, NHI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.


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For questions, concerns, technical issues or for more information, please contact Customer Service at:

800-624-1373 (Toll free, Option #2)

216-579-2112 (Option #2)

Hours are Monday - Friday, 7:00 AM - 7:00 PM ET.

To pay by check, mail a copy of your invoice and a check made payable to the Federal Highway Administration to:
6500 S. MacArthur Blvd
Oklahoma City, OK 73169


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