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Help/FAQs

About NHI Training Courses

How can I find available training sessions?

Available training can be easily found by using our Course Search Engine.

Enter a keyword or course number and select "Search." You will be directed to a Web page displaying all of the courses NHI offers that meet your search criteria. If there are upcoming sessions of the course, the course appears with a count of scheduled sessions. Select the "View Sessions" button to browse scheduled sessions of the training.

If there are no scheduled sessions of an Instructor-led course, select the course title and select the "Sign Up for Session Alerts" link at the top of the course description page to receive an e-mail alert when a session of the course is scheduled.

Can I search for courses by delivery type (Instructor-led trainings, Web-conference trainings, and Web-based trainings)?

Yes, use the "Choose Delivery Type Options" feature of the Course Search Engine to display only ILTs, WBTs, or WCTs in your search results.

How do I search for courses by program area?

Browse to the Course Search Engine and select "Choose Program Area Options" to display a list of NHI’s program areas. Select one or more program areas to view NHI courses in the corresponding discipline.

Where can I find course descriptions?

Use our Course Search Engine to find courses of interest to you. Once search results are displayed, click on the hyperlinked course title to display the course description.

How can I sign up to be notified when a course is scheduled?

To receive an e-mail notification when a session of a particular Instructor-led course is scheduled, simply browse to the course’s description page and select the "Sign Up for Session Alerts" link at the top of the course description page. Follow the prompts to sign up to receive session alerts for the course.

How will I know when an Instructor-led training is scheduled in my state?

You can request that NHI alert you when Instructor-led courses with available public seats are offered in your state. To sign up to receive session notifications for one or more states, please use NHI’s free e-mail subscription service to be notified when sessions are scheduled in a state or region. Simply select the states or regions you are interested in under "Training Session Notifications by Regions and States".

You can also use the e-mail subscription page to personalize other e-mail notification settings to receive NHI Home Page updates, announcements, promotions, and newsletters that meet your areas of interest.

What is an Instructor-led training (ILT)?

An Instructor-led training (ILT) is an in-person training conducted by an instructor in a classroom setting. ILT sessions are conducted around the nation.

What is a Web-conference training (WCT)?

A Web-conference training (WCT) is an online course that can be accessed from any computer with an Internet connection. WCT courses are held in a virtual classroom and are hosted by a facilitator. Although course participants may access a WCT course from almost anywhere in the world, these courses occur at a specific time because they are broadcast live. Participants must log in individually on their own computer to receive credit for a WCT.

What equipment do I need to participate in a WCT?

To participate in a WCT, you will need a computer with Internet connection, a separate phone line, and Flash Player (v. 6.0.79 or higher). To test your computer for Flash Player, go to: https://connectdot.connectsolutions.com/common/help/en/support/meeting_test.htm. Participants must log in individually on their own computer to receive credit for a WCT. Groups will need a computer with Internet connection, a speakerphone, an LCD projector, and Flash Player (v. 6.0.79 or higher). To test your computer for Flash Player, go to: https://connectdot.connectsolutions.com/common/help/en/support/meeting_test.htm.

What is a Web-based training (WBT)?

A Web-based training (WBT) is an online course that can be accessed from any computer with an Internet connection. WBTs are self-paced and are not led by an instructor. You can access a WBT at any time through the "My Training" page and return to it as many times as you wish, although the final exams can only be completed for a score once.

How does a WBT course work?

A WBT course usually consists of training modules and information followed by a final exam. You can access your WBTs through the "My Training" page located on the submenu bar near the top of the screen. You can view each of the modules from the main course page. Using the navigation buttons at the bottom of each module (back, forward, pause/play, etc.), you can scroll through these pages at your own pace. Once you finish a module, it will be marked as "Review" on the main course curriculum page to indicate that the module is now in review mode. Once a module is in review mode, you may search the module freely without being scored on any internal quizzes.

How do you access a WBT?

Log in to the NHI Web site and then select "My Training" located on the submenu bar near the top of the NHI homepage. Select the "My Courses" tab and your WBT course will be listed.

What equipment do I need to take an asynchronous WBT?

You will need a computer with an Internet connection, speakers, and Flash Player (v. 6.0.79 or higher). To test your computer for Flash Player, go to: https://connectdot.connectsolutions.com/common/help/en/support/meeting_test.htm.

Do I have to finish a WBT course in one sitting?

No, you can exit a WBT course and return to complete it as many times as you wish. The Adobe Web site keeps track of your course progress and will show you where you left off. The only section that needs to be completed in one sitting is the final exam because you may only attempt it once during the training.

Can I take the final exam for a WBT more than once?

No, the final exams for WBTs are designed to allow a single attempt per individual. If you need to retake a final exam, please contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov for more information.

How do I receive updates from NHI and additional promotional materials?

Sign up for NHI’s free e-mail subscription service to be notified when new information is available. You can personalize notification settings to receive NHI Home Page updates, announcements, promotions, and newsletters that meet your areas of interest.

To receive an update when a course that you’re interested in scheduled, select the "Sign Up for Session Alerts" link at the top of the course description page. You can also sign up to receive session notifications for one or more states by selecting your states and regions of interest under your e-mail subscription preferences.

Hosting Training

How do I host a course session?

Any organization can host an ILT or WCT course session by submitting a Host Request Form through the NHI Web site. (Please Note: WBTs are a free service and do not require a host organization). To host a session, the Host Request Form must be submitted through the NHI Web site. Log in to the NHI Web site and select the "My Profile" link on the submenu bar near the top of your screen. Under "Personal Information" check the "Host/Instructor" box.

To submit a Host Request, locate the course of interest using the Course Search Engine. Once you have found the course you would like to host, select the blue "Host this Course" button. You will be directed to the Host Request Form; remember to select the "Submit Host Request" button when complete. For more information please visit Introduction to Hosting an NHI Training.

While preferred dates may be specified on the Host Request Form, sessions are not officially confirmed until the hosting organization receives confirmation from NHI. After NHI receives the On-Site Course Request Form, an instructor or a member of the NHI Training Team will contact the Local Coordinator discuss scheduling. Once NHI confirms the session, the host will receive confirmation, the local FHWA Division Office coordinator will be notified, and the session will be listed on the NHI Web site.

Course material will be shipped three weeks prior to the session start date at no additional cost.

What is the Local Coordinator’s role?

The Local Coordinator is the point of contact for the training session. They will be contacted by the NHI Training Team to coordinate scheduling as well as be listed on the NHI Web site in the session information and on the enrollment confirmation e-mail. Participants must contact the Local Coordinator if they cancel their enrollment in the session. Please visit the Local Coordinator Checklist for more information.

What if I don’t have an exact training date?

When you complete the "Requested Date" field of the Host Request Form, enter an approximate date when you would like to have a session. The NHI Scheduler will follow up with the training instructors and the Local Coordinator will be contacted to schedule a training date. Once the instructor(s) confirm the date with the NHI Scheduler, you will receive a session confirmation e-mail.

How do I find a course to host?

Available training can be found by using our Course Search Engine. Enter a keyword or course number and select Search. You will be directed to a Web page displaying all of the courses NHI offers that meet your search criteria. You also may search for courses by program area by selecting "Choose Program Area Options" on the Course Search Engine to display a list of NHI’s program areas. Select one or more program areas to view NHI courses in the corresponding discipline.

You will then be directed to a list of all courses offered in that category.

To search for courses by delivery type, select the Quick Search tab on the Course Search Engine and then select the heading "Popular Searches for Course Hosts". You will be directed to a list of all Web-conference trainings and Instructor-led trainings.

How much does it cost to host a course session?

Each course charges a fee per participant. Fees are listed in the course descriptions. The host is charged that fee per participant multiplied by the number of participants enrolled in the session but must meet the minimum participant requirement for the course to be offered. Participant minimums are listed in each course description.

The host can elect to charge more than is listed in the course description. To do so, call NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov before the session is confirmed.

Hosts are not charged when FHWA personnel attend NHI sessions or for any instructor expenses.

How do FHWA seats work?

Three seats are reserved for FHWA employees until three weeks prior to the course start date. NHI will e-mail hosts the enrollment information when those seats are filled as well as a final list of all FHWA participants. If those seats are not filled, the hosts can release the seats to other participants by contacting NHI at 1-877-558-6873 or e-mailing NHICustomerService@dot.gov to offer them as public seats.

Hosts are not charged for FHWA personnel who attend NHI sessions.

What are public seats?

Public seats allow anyone outside the hosting agency to enroll in the session. There are three main benefits to offering public seats: outside participants help meet the minimum participant requirement, provide diverse backgrounds and perspectives, and if filled, the hosts are only charged for participants from their agency, minimizing billing efforts. Contractors and other participants can purchase their own seats and do not need to go through the hosting agency to purchase them. When you offer public seats, NHI will list the seats on the NHI Web site and distribute email alerts announcing your session when it is scheduled.

To offer public seats, on the Host Request Form in the "Training Location Information" section, indicate the number of seats to be made available. To later adjust the number of public seats, contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov. Public seats are sold on the NHI Web site on a first-come, first-served basis. The host agency cannot reserve any of the seats, as they are open to the public. Public seat registration closes 24 hours before the course begins.

The scheduled session with public seats will be available for purchase on the NHI Web site.

How do I get a refund?

To request a refund, please contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov. Refunds will only be issued if the course was paid for by credit card, and should appear on your statement within two billing cycles. Payments made by check cannot be refunded, but credit for future course enrollment will be issued.

Instructor-Led Training (ILT) Courses

If you need to cancel your enrollment in a session, you must contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov, as well as the Local Coordinator, no later than seven days prior to the course start date to receive a full refund. Contact information for the Local Coordinator can be found on your session order confirmation. Refunds will only be issued if the course was paid for by credit card, and refunds should appear within two billing cycles. Payments made by check cannot be refunded, but credit for future course enrollment will be issued.

Distance Learning Courses

If you need to cancel your enrollment in a session, you must contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov within 72 hours after paying for the course. Refunds will only be issued if the course was paid for by credit card, and refunds should appear within two billing cycles. Payments made by check cannot be refunded, but credit for future course enrollment will be issued.

What is the cancellation policy?

If a course must be cancelled, the host is required to contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov for cancellation approval. To avoid incurring fees, cancellation must be requested no later than 10 business days prior to the course start date. If the course materials have been sent, the host must contact NHI Customer Service.

In the event of cancellation, it is the host’s responsibility to contact all participants (including those registered for public seats). There must be validation that the registrants received the cancellation notice. Notice to out-of-state participants is especially important to avoid charges for travel. If notification of cancellation occurs in less than 10 days prior to the start date of the session, travel costs for the participants and instructors may be the responsibility of the host. In order to notify participants of the session cancellation, the host must contact NHI Customer Service to obtain a list of enrollees and their contact information.

Enrolling in and Accessing Training

Who can enroll in course sessions?

NHI courses are designed for industry personnel serving Federal, State, and local transportation agencies and Federal, State, and local transportation officials. However, anyone interested in NHI courses may enroll.

How do I enroll in a course?

When an NHI course has a session that is open to the public, individuals can enroll through the NHI Web site. Online enrollment requires an NHI User ID and password.

Follow the steps below to enroll in a session:
  1. Log in to your NHI Web site account.
  2. Use the Course Search Engine to locate a specific course session.
  3. To enroll in an ILT or WCT, select the View Sessions button on the search results page. This will send you to the session information section of the course description page. Locate the session in which you'd like to enroll and select the "Add to Cart" button.
    To enroll in a WBT, select the "Add to Cart" button on the search results page.
  4. When you have completed shopping for sessions, select "Checkout" on the submenu bar near the top of the screen.
  5. Follow the checkout steps. Once you have completed the registration process, you will receive an order confirmation via e-mail.
    1. If you enrolled in a Web-based training, you will be able to access your training immediately through "My Training."
    2. If you enrolled in a Web-conference training, you may also access this course through "My Training," but you will need to wait until your training commences before you can start your course.
    3. All Instructor-led trainings must be attended in person at the scheduled time.
If you are an FHWA employee looking to enroll in a training:

Log in into UPACS and select the "NHIW National Highway Institute Web Portal" link and you will be redirected to the NHI Web site. If you do not have a UPACS account, please contact your local UPACS administrator. For a list of all administrators, select the "UPACS Administrator" tab located on the upper blue heading.

Search for a course in which you’d like to enroll and follow the steps above. You will not be charged for the price of the training. Course enrollment closes for FHWA employees three weeks prior to the start date.

If you are an employee of the Hosting Agency looking to enroll in an ILT:

If there are no public seats available, please contact the Local Coordinator to determine if space is available in the course session.

When is the last day I can enroll in a course?

Public seat registration closes 24 hours before courses begin. FHWA registration closes 3 weeks prior to the course start date.

How do I access a course?
For Instructor-led training (ILTs):

For all ILT courses, you must attend the course in person at the scheduled time.

For Web-based trainings (WBTs) and Web-conference trainings (WCTs):

For all WBT and WCT courses, select "My Training" located on the submenu bar near the top of the screen, then select the "My Courses" tab. To launch a course, select "Launch" in the associated column to the right. The course will then automatically launch in a new window.
If you enrolled in a WBT, you will be able to access your training immediately. If you enrolled in a WCT course, you will need to wait until your training commences before you can start your course.
Before launching a WBT or WCT, please be sure to test your computer for Flash Player (v. 6.0.79 or higher). Flash Player is necessary for the course to run properly. You can test your computer for Flash Player by selecting this link: https://connectdot.connectsolutions.com/common/help/en/support/meeting_test.htm . Flash Player is necessary for the course to run properly.
*This may require the help of your IT support department if Flash needs to be installed.*

What if there are no available seats in a course?

If there are no available seats in a session, you can elect to be added to the waitlist and will be notified if seats become available. To be added to the waitlist, click on the "Join Waitlist" button next to the desired session, which will direct you to the waitlist page. If you are looking for a public seat and the session does not offer them, you cannot be added to the waitlist.

Instructing and Developing Training

What resources do you offer NHI instructors?

NHI offers a wide variety of resources to help instructors prepare for and facilitate training effectively. For more information on the resources that NHI offers, please visit: Intro to Instructing.

Do I have to be a certified NHI instructor to teach a class?

No, you do not need to be certified to begin teaching an NHI course; however, your technical skills must be approved by the program office at FHWA Headquarters. Within the first year of teaching, you must successfully complete 420018 Instructor Development Course (3.5 days) or 420018A Instructor Development Course (4.5 days), and then seek certification by an NHI master trainer.

How can I become a certified NHI instructor?

Before you can become a certified instructor with NHI, you must receive an NHI Instructor ID. If you do not have an NHI Instructor ID, please go to: New Instructor Registration.

To become a certified NHI Instructor you must also complete NHI’s Instructor Certification Program. To learn more about this certification program, please visit: Learn about NHI Certification Programs.

If I do not teach NHI courses can I still be NHI certified?

No, only NHI course instructors may be NHI certified.

What resources does NHI offer course developers?

NHI offers a wide variety of tools and support necessary to develop Instructor-led training (ILT), Web-conference training (WCT), and Web-based training (WBT). To learn more about the resources NHI offers, visit: Introduction to Developing NHI Courses.

Paying for Training

How do I pay for a course session and who do I contact about payment?

After you select a course and proceed to "Checkout," you are given two options: "pay now via credit card or electronic check" or "pay later via check or purchase request." Detailed payment instructions are provided at checkout. Contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov with any additional questions.

What are acceptable methods of payment?
Domestic Customers

Customers in the United States may pay by check, money order, credit card, or electronic check. Electronic forms of payment are preferred. Checks and money orders must be made payable to the Federal Highway Administration.

International Customers

Cashier’s checks, international money orders, and credit cards are accepted forms of payment. Cashier’s checks and international money orders must be in U.S. dollars and made payable to the Federal Highway Administration. Special arrangements need to be made for payment via wire transfer, and the customer is responsible for paying all related bank fees. Contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov to make arrangements.

Will I get an order confirmation for my purchases?
If purchased online by credit card or electronic check

Yes. After purchasing NHI training through the online checkout process, an order confirmation detailing your session information will be sent to the e-mail address in your user profile.

If purchased using the pay later option

Yes. You will receive an invoice via e-mail that must be paid within 30 days.

If you have not received a confirmation, please check your profile to be sure that the e-mail address listed in your profile is correct. If necessary, update your profile, and then contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov to request another copy of your confirmation.

Cancelling Training Enrollment

What if I need to cancel my course enrollment?
Instructor-Led Training (ILT) Courses

If you need to cancel your enrollment in a session, you must contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov , as well as the Local Coordinator no later than seven days prior to the course start date to avoid incurring any fees. Contact information for the Local Coordinator can be found on your session order confirmation.

Distance Learning Courses

To receive a full refund for a distance learning course, cancellation must be made within 72 hours of paying for the course to NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov.

How do I get a refund?

To request a refund, please contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov. Refunds will only be issued if the course was paid for with a credit card; refunds should appear within two billing cycles. Payments made by check cannot be refunded, but credit for future course enrollment will be issued.

Instructor-Led Training (ILT) Courses

If you need to cancel your enrollment in an Instructor-led session, you must contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov as well as the Local Coordinator no later than seven days prior to the course start date to receive a full refund. Contact information for the Local Coordinator can be found on your session order confirmation. Refunds will only be issued if the course was paid on a credit card; refunds should appear within two billing cycles. Payments made by check cannot be refunded, but credit for future course enrollment will be issued.

Distance Learning Courses

If you need to cancel your enrollment in a distance learning session, you must contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov within 72 hours of paying for the course. Refunds will only be issued if the course was paid on a credit card; refunds should appear within two billing cycles. Payments made by check cannot be refunded, but credit for future course enrollment will be issued.

Can someone attend in my place?

Yes, but only for Instructor-led trainings. Please contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov as well as the Local Coordinator with contact information for the person who will attend in your place. Contact information for the Local Coordinator can be found on your session order confirmation.

What if I need to withdraw from the course?

If you need to withdraw from a course that has already commenced, you must notify NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov as well as the Local Coordinator. Contact information for the Local Coordinator can be found on your session order confirmation. The course will not be listed on your transcript and you will not receive CEUs for the course. Due to costs associated with course enrollment, there are no refunds for course withdrawals.

Ordering Materials

Are training materials included in a course registration fee?

Yes. When you enroll in an NHI course session, course materials are provided. You do not need to purchase materials separately.

What is the difference between hard copy and electronic copy materials?

Hard copy materials are shipped through the postal system to your address. Hard copy materials may come in paper format or CD-ROM format, depending on the material ordered. Electronic copy materials can be downloaded directly to your computer from "My Downloads" located on your "My Training" page.

If you would like more information regarding hard copy and electronic copy materials, please contact NHI Customer Service at 1-877-558-6873 or email NHICustomerService@dot.gov.

How do I retrieve materials I ordered through the NHI Store?

Select the tab at the top of your "My Training" page entitled "My Downloads." Selecting this tab will direct you to your "My Downloads" library. This library displays all of the electronic materials that you have ordered from the NHI Store.

To access your electronic materials, select the Download symbol located in the far right column entitled "Download".

My Training

How do I access the "My Training" page?

To access "My Training" you must first logon to the NHI Web site. You can then select the "My Training" tab which is located on the submenu bar near the top of screen.

What can I do on the My Training page?

The My Training page allows course participants to:

  • Directly launch WBTs and WCTs
  • View a course history of current and past WBTs and WCTs
  • Easily obtain personalized certificates for successfully completed WBTs and WCTs
  • View a printable, unofficial transcript of the participant’s WBTs and WCTs
  • Retrieve electronic materials bought through the NHI Store
What are the benefits of the My Training page?

Benefits of the My Training page include:

  • A streamlined process for accessing WBTs and WCTs
  • Fewer e-mails when registering for WBTs and WCTs
  • Less login information to remember; no need to enter Adobe login and password information
  • Training certificates that are personalized with the participant’s name and course information
  • Easy access to an unofficial transcript of the participant’s WBTs and WCTs
  • Instant online evaluations to speed up the certificate process

Training Records and Credits

How do I view a course history of my Web-based training (WBT) and Web-conference training (WCT)?

Log in to the NHI Web site and open "My Training," located on the submenu bar near the top of the screen; this will display the "My Courses" section. In your "My Courses" section you will find a course list of your current and past WBTs and WCTs.

Please note: Instructor-led training information will not appear in your "My Courses" section. Additionally, only the WBTs and WCTs that you enrolled in after March 25, 2010 will appear in your "My Courses" section. For a copy of your complete training history, please request an official transcript.

How do I obtain a personalized certificate for my successfully completed Web-based training (WBT) and Web-conference training (WCT)?

Log in to the NHI Web site and open "My Training," located on the submenu bar near the top of the screen. Click on the "My Courses" section which will display the "Evaluation/Certificate" column on the far right. You have two options: you can either select "View Certificate" or "Download Certificate." Both options allow you to open and print your certificate but you can only save a copy if you download it.

In order to obtain your certificate you must first take the course evaluation. If you have not yet completed this evaluation, select "Take Evaluation."

Please note: Instructor-led training certificates are presented upon completion of the course and cannot be downloaded on the NHI Web site. If you need to obtain another copy contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov.

What is the difference between an official transcript and an unofficial transcript?

The difference between an official transcript and an unofficial transcript is that the number of Continuing Education Units (CEUs) earned for the course is only listed on official transcripts.

How do I access an unofficial transcript of my Web-based training (WBT) and Web-conference training (WCT)?

Log in to the NHI Web site and open "My Training," located on the submenu bar near the top of the screen and select the "Unofficial Transcript" tab. This will give you the option to "View Unofficial Transcript" or "Download Unofficial Transcript." Both options allow you to open and print your unofficial transcript, but you can only save a copy if you download it. Please allow several minutes for your course progress to update.

Please note: Instructor-led training information will not appear on your unofficial transcript. Additionally, only the Web-based and Web-conference training that you enrolled in after March 25, 2010 will appear on your unofficial transcript. For a copy of your complete training history, please request an official transcript.

How do I request a full official transcript from the NHI Registrar on the My Training page?

To request a copy of your transcript, please contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov. You will need to provide your first and last name, the dates and location of your training, and the NHI course number.

Please allow at least one month after the completion of your course before requesting your official transcript.

NHI keeps official transcripts for seven years.

What are CEUs and PDHs?

NHI is approved as an Authorized Provider by the International Association of Continuing Education and Training (IACET) to provide Continuing Education Units (CEUs) for most courses.

Some States and organizations use Professional Development Hours (PDHs) to track training. NHI does not award PDHs but it is possible to receive PDHs for your completed NHI training courses. Each agency is encouraged to maintain its own records.

For more information about CEUs and PDHs, please visit: CEU and PDHs.

Do I get CEUs and/or PDHs for participating in NHI courses?

Most NHI courses award Continuing Education Units (CEUs). The number of CEUs that can be earned is listed at the top of the course description page. One CEU is awarded for 10 hours of instruction. In order to be awarded CEUs, a course participant must attend 100% of the course (participants must initial a sign-in sheet every AM and PM) and must pass the course examination with a score of 70% or greater.

NHI does not offer Professional Development Hours (PDHs); however, it is possible to receive PDHs for your completed NHI training courses. To receive PDHs, submit a copy of the NHI official transcript, certificate of training, and course agenda to the respective licensing agency. Upon approval, the licensing agency will convert your hours and/or CEUs into PDHs; the conversion of CEUs to PDH units is 1 CEU equals 10 PDHs. Each agency is encouraged to maintain its own records.

To request your official transcript, please contact NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov . Your official transcript displays a record of your NHI course history as well as the CEUs awarded for each CEU-accredited course. Please allow at least one month after the completion of your course before requesting your transcript.

For more information on how to receive CEUs and/or PDHs, please visit: How to Receive Course Credit.

Certification Programs

What is the Instructor Certification Program?

The NHI Instructor Certification Program validates the exceptional qualifications and skills our instructors exhibit. In order to facilitate NHI training in one’s technical area(s) of expertise, an instructor must become certified through NHI’s certification process.

To learn more about NHI’s Instructor Certification Program, please visit: NHI Instructor Certification.

Who is eligible to become an NHI-certified instructor?
  1. FHWA employees who a) have been approved for technical competency and subject matter expertise by their program office at FHWA Headquarters, b) have successfully completed either 420018 Instructor Development Course (3.5 days) or 420018A Instructor Development Course (4.5 days), and c) are actively teaching NHI courses.
  2. FHWA contract instructors who a) are on a contract list of approved instructors, b) have successfully completed either 420018 Instructor Development Course (3.5 days) or 420018A Instructor Development Course (4.5 days), and c) are actively teaching NHI courses.
How do I become an NHI-certified instructor?

Step 1: Meet the eligibility requirements above.

Step 2: Submit a request to the NHI Instructor Liaison to be observed for certification by a master trainer. The instructor should teach at least 2-3 sessions prior to the observation. The observation must take place during a regularly scheduled course (not a pilot presentation). Prior to the observation, the master trainer will discuss the requirements for certification with the instructor, and will provide the criteria the instructor will be evaluated against. The instructor must present multiple lessons during the course. The master trainer must observe six hours of instruction. Throughout the observation, the master trainer will provide feedback during breaks in teaching to discuss what is going well and what areas need improvement. Upon successful demonstration of the required competencies and skills in an actual teaching situation, an instructor will be awarded NHI instructor certification.

What if I do not receive certification?

If, in the opinion of the master trainer, the instructor needs to demonstrate a better grasp of the competencies and skills required for certification, a self-improvement plan will be developed. The plan may include attendance at another session of 420018 Instructor Development Course (IDC), an active mentoring situation, or other skill development activities. After completing the self-improvement plan, the instructor may request a second observation.

After becoming an NHI-certified instructor, do I need to be recertified?

No, recertification is not required. However, the NHI Instructor Liaison will review and evaluate information from multiple sources to validate ongoing performance and adherence to the principles upon which certification was granted.

What is the Certificate of Accomplishment Program?

NHI’s Certificate of Accomplishment Program recognizes individuals who have successfully completed and achieved passing grades in select groupings of the NHI courses listed below. This program features suites of bundled NHI courses, which enable participants to enhance their depth of knowledge in specific disciplines or topic areas.

Certificates of Accomplishment are currently available in the following disciplines:
Work Zone Safety
Relocation Under the Uniform Act
Incident Management
Freight Management and Operations

For more information about the Certificate of Accomplishment Program, please visit: Certificate of Accomplishment Program

How can I receive a Certificate of Accomplishment?

To receive a Certificate of Accomplishment, you must pass (with a score of 70% or better) all of the courses in the respective suite within four years of beginning the first course.

Who should I contact to receive my Certificate of Accomplishment?

After successfully completing the course suite, please contact the NHI at 1-877-558-6873 or e-mail NHICustomerService@dot.gov to request your Certificate of Accomplishment.

Please allow at least one month after successfully completing the final course of the suite before requesting your certificate.

Login and Password

What is the password criteria?

Passwords must to be between 12 and 25 characters long with at least 1 upper-case letter, 1 lower-case letter, 1 digit, and a special character (e.g., !, #).

For more information please visit What are the Rules of a Password?

How do I create a User ID and password?

On the NHI Web site, select the login button located on the submenu bar near the top of the screen.

Type in your e-mail address under "New User," indicate if you are an FHWA employee or contractor, and select "Register Now."

If you are not an FHWA employee or contractor, you will be redirected to a form; fill out the requested information and select "Submit." A "Success" message will appear with your NHI User ID.

If you are an FHWA employee or contractor, you must log in into UPACS . If you do not have a UPACS account, please contact your local UPACS administrator. For a list of all administrators, select the "UPACS Administrator" tab located on the upper blue heading.

What if I forgot my User ID or password?

If you forgot your User ID or password, please select the Forgot your User ID or Password link.

If you forgot your User ID, an email with your User ID will be sent to you.

If you forgot your password, you will be asked to enter your User ID and you will be sent a temporary password via e-mail to the address that is registered on your NHI account.

What if I get locked out?

If you get locked out, contact NHI at 1-877-558-6873 or email NHICustomerService@dot.gov.

More Information

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