Maintenance Competency Matrices

Core Curriculum Matrix Development

NOTE: The Maintenance Competency matrices are designed to be used in combination with the Safety and Employee Development matrices.

Subject Areas:

Maintenance Administration
Roadway & Shoulder
Drainage
Winter Operations
Roadside Maintenance
Bridge Maintenance
Fleet Management
Work Zone Traffic Control
Traffic Services & Safety

Maintenance Administration

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Planning	Identifies the categories of equipment and materials to be scheduled	Relates project plans and specifications to labor, equipment and materials requirements	Develops project-specific resource requirements (labor, materials and equipment) based on project plans	Uses GPS, GIS and other planning tools to develop long and short range plans to respond to budget, resources and organization requirements
Planning		Develops project-specific resource requirements (labor, materials and equipment) based on project plan
Scheduling	Relates specific weekly schedules to meeting project milestones	Applies resource balanced project-specific weekly plans and contingent plans	Develops resource balanced project-specific weekly plans and contingent plans	Applies CPM techniques to develop resource-balanced period and annual work plans
Quality Control	Relates the basic elements of the quality assurance process to day to day operations	Applies quality assurance parameters to day to day operations	Integrates quality assurance parameters in the weekly planning process and day to day scheduling	Conducts quality assurance reviews
				Analyzes quality assurance review outputs to determine areas of quality improvement.
				Identifies and implement quality improvements
Customer Focus	Responds courteously to general external customer inquiries at the field operations level	Identifies the level of customer inquiries and responds courteously	Insures that customer inquiries and requests are responded to in a courteous and professional manner	Identifies and segment customer base
				Develops and implement customer satisfaction surveys
				Analyzes results of customer surveys
Program Presentation		Responds to individual verbal requests and inquiries	Provides verbal and written response to individual and small group inquiries and questions	Develops and delivers oral and written presentations to small and medium size audiences on planning (short & long range) and budgetary requirements
Asset Management		Collects and maintains records inventory of highway features	Develops operational budgets and resource allocation requirements for highway and bridge features.	Identifies life cycle cost and optimum treatment types and frequencies associated with highway features
Asset Management		Inspects and documents contract maintenance work as assigned
Contract Management	Collects and files contractor quality and workmanship assessment reports	Summarizes and distributes contractor quality and workmanship assessment reports	Directs and guides inspectors on the proper reporting, documentation & maintenance of contractor performance assessment reports	Develops policies and procedures for maintaining files, records and documentation of contracts
Performance Improvement		Monitors work activity performance measures for quality workmanship	Summarizes work activity performance measures for quality workmanship	Develops and monitors performance measures with focus on quality and work results
Performance Improvement				Develops benchmarks to identify best practices

Roadway & Shoulder

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Shaping		Performs roadway and shoulder shaping and cutting procedures	Supervises roadway and shoulder shaping and cutting procedures
Stabilization		Describes restabilization procedures, related materials and application techniques	Implements restabilization procedures and application techniques
Distress Analysis	Identifies surface distresses and basic repair methods	Identifies surface distress remedies and repairs	Analyzes surface distresses and related remedies and repair	Implement procedures for identification and analysis of surface distresses and related remedies and repair
Patching	Performs manual patching procedures using related materials	Monitors manual patching procedures	Implements manual and mechanized patching procedures	Establishes manual and mechanized patching procedures and candidate selection guidelines
Crack Sealing	Describes crack sealing procedures using related materials and equipment	Monitors crack sealing procedures using related materials and equipment	Implements crack sealing procedures	Establishes crack sealing procedures and candidate selection guidelines
	Describes safe material handling procedures	Applies candidate selection guidelines
	Describes safe material handling procedures	Demonstrates safe material handling procedures
Joint Sealing	Describes joint sealing procedures using related materials and equipment	Monitors joint sealing procedures using related materials and equipment	Implements joint sealing procedures	Establishes joint sealing procedures and candidate selection guidelines
Joint Sealing		Applies candidate selection guidelines	Implements joint sealing procedures
Widening			Implements widening techniques using related equipment and materials	Establishes widening techniques and candidate selection criteria
Widening			Applies candidate selection criteria.
Surface Treatment	Identifies the characteristics and uses of liquid bituminous and plant mixed bituminous materials	Inspects liquid bituminous and plant mixed bituminous materials based on their characteristics and specifications	Inspects plant mixed bituminous material leveling and paving procedures treatment procedures	Implements liquid seal coat and surface treatment procedures and equipment calibration
			Inspects liquid seal coat and surface treatment procedures and equipment calibration	Implements plant mixed bituminous material leveling and paving procedures
				Utilizes surface treatment candidate selection guidelines
Base/Subbase Repair	Explains typical base and subbase failure identification and repair techniques	Applies base and subbase failure identification and repair techniques	Establishes base and subbase failure identification and repair techniques

Drainage

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Drainage Systems	Identifies drainage system types and their function	Installs drainage systems according to their function and specifications	Supervises the installation of drainage systems according to the specifications
Pipe/Culvert Replacement	Repairs and replaces cross and parallel drainage systems including inlets, endwalls, underdrains and related materials	Supervises the repair and replacement of cross and parallel drainage systems including inlets, endwalls, underdrains and related materials	Establishes procedures for the repair and replacement of cross and parallel drainage systems including inlets, endwalls, underdrains and related materials
Grade Control	Defines the different types and use of grade control instruments	Uses grade control instruments to determine and control line and grade of drainage systems	Uses grade control instruments to check the staking and final line and grade of drainage systems
Environmental Protection	Identifies wetlands and explains erosion and sedimentation processes	Describes wetlands identification procedures and protection regulations	Monitors and maintain temporary and permanent erosion and sedimentation controls measures	Conducts functional assessments of wetland
		Defines and installs temporary erosion and sedimentation control measures	Monitors solid waste collection and disposal procedures	Practices environmentally-sensitive maintenance management
		Collects and disposes solid waste	Monitors solid waste collection and disposal procedures	Practices environmentally-sensitive maintenance management
Soils		Defines soil types and their characteristics	Identifies soil types and their characteristics
Hydraulics				Performs drain field hydraulic studies, calculations and EPA regulations
Drainage Inspection	Describes the characteristics of functioning drainage systems	Inspects and identifies drainage system deficiencies	Implements drainage system inspection, preventive maintenance and repair procedures	Establishes drainage system inspection, preventive maintenance and repair procedures
Drainage Inspection		Performs proper cleaning and repair techniques
Drainage Intercept Systems	Describes the characteristics of functioning drainage intercept systems	Inspects and identifies drainage intercept system deficiencies	Implements drainage intercept system inspection, preventive maintenance and repair procedures
Drainage Intercept Systems		Performs proper cleaning and repair techniques
Subsurface Drainage	Describes underdrain systems and proper installation procedures	Installs underdrain systems using proper installation procedures	Establishes underdrain system installation procedures

Winter Operations

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Winter Traffic Services	Performs basic snowplowing maneuvers including proper equipment use for specific snow/ice conditions	Demonstrates the proper equipment calibration and application of anti-icing and deicing materials	Implements Pre-season and Pre-storm event preparations including identification of priority routes and resource allocation	Manages storm and Post-storm event operations
Winter Traffic Services	Defines the types of anti-icing and de-icing chemicals, spreading rates, equipment calibration and reporting requirements	Describes pre-season preparations and the relationship between weather forecasts and winter maintenance operations	Establishes and maintains materials location and inventory control system including stockpile management in accordance with environmental protection regulations	Reviews storm event records to plan and organize for future storm events

Roadside Maintenance

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Vegetation Management	Performs tree trimming and brush cutting using proper safety practices	Implements safe tree trimming, brush cutting and roadside mowing practices	Establishes safe herbicide chemicals application, tree trimming and removal and roadside mowing practices	Establishes roadside maintenance management programs
Vegetation Management	Performs roadside mowing using proper mowing techniques and cycles			Establishes roadside maintenance management programs

Bridge Maintenance

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Cleaning	Performs bridge drainage systems cleaning and flushing	Implements bridge drainage systems cleaning and flushing using proper techniques and equipment.	Establishes effective bridge drainage systems cleaning and flushing procedures using proper techniques and equipment
Repair	Explains basic bridge types, components and basic maintenance inspection	Performs basic bridge types, components, basic maintenance inspection and basic repairs	Implements procedures for superstructure and substructure maintenance and repair techniques, materials and inspection	Establishes bridge inspection techniques and effective maintenance management techniques

Fleet Management

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Motorized Equipment	Conducts equipment operation, daily inspection, safety and preventative maintenance procedures	Directs and guides operators on the proper reporting, documentation and maintenance of assigned equipment	Establishes direction and guidance on the proper reporting, documentation and maintenance of assigned equipment	Implements fleet optimization and life cycle management

Work Zone Traffic Control

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Short Term Traffic Control	Installs the required traffic control components on an assigned field project	Selects short term work zone traffic control setups	Establishes procedures for selection and maintenance of short term work zone traffic control setups	Conducts work zone traffic control quality assurance reviews
	Maintains the required traffic control components on an assigned field project	Establishes short term work zone traffic control setups
		Maintains short term work zone traffic control setups
Long Term Traffic Control			Selects, erects and maintains long term traffic control setups	Conducts work zone traffic control quality assurance reviews
Flagging	Demonstrates techniques for proper flagging and use of two-way radios
Flagging	Monitors flagging operations and two-way radio use

Traffic Services & Safety

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Pavement Marking				Integrates & coordinates the pavement marking program with roadway maintenance activities
Signs		Performs basic sign condition evaluation, cleaning, maintenance and replacement	Describes sign types and placement criteria
			Identifies deficiencies
			Schedules repairs and maintenance
Guiderail and Median Barrier	Performs basic guardrail and end treatment and crash cushion maintenance and repair	Identifies guiderail types and end treatments	Implements maintenance condition, placement warrants and safety standards for guiderails, end treatments and crash cushions
Guiderail and Median Barrier		Monitors guiderail, end treatment and crash cushion maintenance condition
Incidental Services	Defines terrorism awareness and hazardous spill response	Identifies measures necessary to secure against terrorist activities	Responds to incident management and roadway emergencies	Develops multi-agency incident management plan