Designed to help transportation staff become better communicators, this course is a blend of two live, web-conference training (WCT) sessions coupled with a series of self-paced web-based training (WBT) modules. This training addresses the public involvement
component of transportation planning and project delivery and how to incorporate an effective communications plan into this process. The course explores how and why members of the public can develop entrenched and sometimes, inflexible emotionally-charged
positions; traces the root causes of their hositilites and anger; and teaches strategies to help you and your organization gain credibility and the public's trust. Participants learn how to prepare for all types of public meetings, how to give effective presentations,
how to handle hostile groups or individuals, ways to overcome frustrations and loss of control during public meetings, as well as preparing proper, post-meeting documentation.
Participants need access to both a telephone and an internet connection to participate in the live WCT sessions. The course length is six hours total, comprised of four hours of instructor-led WCT and two hours of self-paced WBT.
PART1: Module 1 is a live, 2 hour session with the instructor and can begin on either a Tuesday, Wednesday or Thursday, from 1:00 pm-3:00 pm Eastern Standard Time (EST). Each registered participant accesses this web conference training component from their
own computer and phone line. Sharing computer screens is not recommended.
PART 2: Participants are to complete a series of self-paced training modules (Modules 2, 3, 4 and 5) during the seven calendar days after Module 1 and before the final Module 6.
PART 3: Module 6 is also a live, 2 hour session with the instructor and will begin one week after Module 1. For example, if the course session begins on a Tuesday, it will conclude the following Tuesday, at 1:00 pm-3:00 pm EST. At the end of the live session,
participants will complete course evaluations and take their course exam online.